Effective Date: November 2026

At Namaste Anna, a premium rice brand by Vasantha Rice Industries, we are committed to providing our customers with a satisfactory shopping experience. We take care to process and deliver orders properly.

Please read our Return and Refund Policy carefully before placing an order.

1. Return Policy

Since our products are food items, returns are accepted only in eligible cases involving damaged, wet, defective or incorrectly delivered products.

Customers may request a return or replacement under the following circumstances:

  • The product received is damaged.

  • The rice package is torn, wet or improperly sealed upon delivery.

  • The customer receives a product different from the one ordered.

  • The product received has an issue that makes it unsuitable for use.

Returns will be reviewed based on the nature of the complaint and applicable consumer protection laws.

2. Reporting Damaged or Incorrect Products

Customers must report any damaged, wet or incorrect product within 48 hours of delivery.

To help us investigate and resolve the issue, customers are requested to provide:

  • Order ID or order number.

  • Customer name and registered mobile number.

  • Clear photographs of the received product.

  • Photographs of the outer packaging and shipping label.

  • An unboxing video, wherever available.

  • A brief description of the issue.

Our customer support team will review the complaint and contact the customer regarding the next steps.

3. Products Not Eligible for Return

Returns or exchanges may not be accepted in the following circumstances, subject to applicable law:

  • Products that have been opened or used, except where the product is defective, damaged, contaminated or incorrectly supplied.

  • Products damaged due to improper storage or handling after delivery.

  • Complaints reported after the specified 48-hour reporting period, unless otherwise required by applicable law.

  • Products damaged due to misuse or negligence by the customer.

4. Replacement Policy

If a complaint is verified and approved by our team, we may arrange a replacement of the affected product.

Replacement eligibility will depend on:

  • The nature of the reported issue.

  • Availability of the product.

  • Verification of the complaint.

  • Applicable consumer protection requirements.

Customers will be informed about the replacement process and expected delivery timeline.

5. Refund Policy

If a replacement is not possible or appropriate, an eligible refund may be provided after reviewing the complaint.

Approved refunds will generally be processed through the original payment method used while placing the order.

The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank or financial institution.

Any applicable refund amount and processing details will be communicated to the customer.

6. Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been processed and shipped, cancellation may not be possible.

If a cancellation request is approved before dispatch, the applicable refund will be initiated through the original payment method.

For more information, please refer to our Cancellation Policy.

7. Refund Processing Time

Once a refund is approved, it will be initiated within a reasonable processing period.

The actual time required for the amount to reflect in the customer’s account depends on the payment gateway and banking institution.

Customers will be notified when the refund process has been initiated.

8. How to Request a Return or Refund

For return, replacement or refund requests, customers can contact our support team using the following details:

Brand: Namaste Anna
Company: Vasantha Rice Industries

Phone / WhatsApp: +91 98664 88522

Email: vasanthariceindustries@gmail.com

Business Address:

S Y No. 48 & 49, Settipalem, Itikyala, Vemulapally (M), Nalgonda District, Telangana – 508217.

Please include your order number and relevant product photographs when submitting a complaint.

9. Policy Updates

Namaste Anna reserves the right to update or modify this Return and Refund Policy when necessary.

Any changes will be published on this page. Customers are encouraged to review this policy periodically.

Nothing in this policy limits any rights available to customers under applicable Indian consumer protection laws.

10. Contact Us

For questions or assistance regarding returns, replacements or refunds, please contact us:

Namaste Anna – Premium Rice
Vasantha Rice Industries

Phone: +91 98664 88522

Email: vasanthariceindustries@gmail.com

Address: Settipalem, Nalgonda District, Telangana – 508217.

FSSAI Licence: 13618008000119

GSTIN: 36AAHFV6985G1ZJ

Thank you for choosing Namaste Anna.

The Goodness of Rice, The Taste of Tradition.