Effective Date:  November 2026

Welcome to Namaste Anna, a premium rice brand by Vasantha Rice Industries. We are committed to delivering our rice products to customers safely and efficiently. Please read our Shipping Policy to understand our delivery process, shipping charges and estimated delivery timelines.

1. Shipping Locations

Namaste Anna provides delivery services across India, subject to courier service availability and location serviceability.

Customers can enter their delivery PIN code during checkout to check whether their location is serviceable.

2. Order Processing

  • Orders are processed after successful order confirmation and payment verification, where applicable.

  • Orders are generally prepared for dispatch during business working days.

  • Processing and dispatch may take additional time during holidays, peak seasons or unforeseen circumstances.

  • Customers will receive order and shipping updates through the contact details provided during checkout.

3. Estimated Delivery Time

Our estimated delivery timelines are as follows:

  • Within Telangana / Same State: Approximately 2 days.

  • Other States: Approximately 3–5 working days.

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, transportation delays and other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated based on the total order weight, delivery location and courier service.

  • Shipping charges will be displayed during checkout before the order is confirmed.

  • Heavy packages, particularly 25 kg and 26 kg rice bags, may have higher transportation charges.

  • Shipping costs may vary depending on the distance and courier service selected.

  • Additional transportation charges may apply for certain locations or delivery requirements.

Customers are advised to review the final shipping charges before completing their purchase.

5. Heavy Packages and Bulk Orders

Namaste Anna offers different rice packaging sizes to meet household and bulk purchasing requirements.

For larger packages, particularly 26 kg bags and bulk orders, shipping costs may be higher due to package weight and transportation distance.

For bulk orders or large quantity requirements, customers can contact our team to discuss delivery arrangements and applicable transportation charges.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp or email, depending on courier availability.

Customers can use the tracking information to check their shipment status and estimated delivery progress.

7. Delivery Address and Contact Information

Customers must provide accurate and complete delivery information while placing an order, including:

  • Full Name

  • Complete Delivery Address

  • PIN Code

  • State and City

  • Active Mobile Number

Namaste Anna will not be responsible for delivery delays caused by incorrect or incomplete address information provided by customers.

8. Delayed or Undelivered Orders

Although we aim to deliver orders within the estimated delivery timelines, certain circumstances may cause delays.

These may include:

  • Courier or transportation delays.

  • Weather conditions and natural disruptions.

  • Incorrect delivery information.

  • Remote or non-serviceable delivery locations.

  • Other unforeseen operational circumstances.

If your order is delayed or you have not received your shipment within the expected delivery period, please contact our customer support team for assistance.

9. Damaged Packages at Delivery

Customers are requested to inspect their packages upon delivery.

If a package appears damaged, torn, wet or tampered with, please take photographs and record an unboxing video wherever possible.

Any complaint regarding damaged, wet or incorrect products should be reported within 48 hours of delivery, along with the relevant order details and supporting evidence.

Our team will review the complaint according to our Return and Refund Policy.

10. Contact Us

For shipping-related questions, delivery assistance or bulk order enquiries, please contact us:

Brand: Namaste Anna
Company: Vasantha Rice Industries

Address:
S Y No. 48 & 49, Settipalem, Itikyala, Vemulapally (M), Nalgonda District, Telangana – 508217.

Phone / WhatsApp: +91 98664 88522

Email: vasanthariceindustries@gmail.com

FSSAI Licence: 13618008000119

GSTIN: 36AAHFV6985G1ZJ

We appreciate your trust in Namaste Anna and look forward to serving you.

Namaste Anna – The Goodness of Rice, The Taste of Tradition.