Effective Date: November 2026

At Namaste Anna, a premium rice brand by Vasantha Rice Industries, we aim to provide a smooth and convenient shopping experience to our customers. We understand that sometimes customers may need to cancel an order after placing it.

Please read our Cancellation Policy carefully to understand the terms and conditions related to order cancellations.

1. Order Cancellation

Customers can request cancellation of their orders before the order has been dispatched.

To request cancellation, customers must contact our support team as soon as possible using their registered mobile number or email address.

Once an order has been dispatched or handed over to the courier partner, cancellation may not be possible.

2. Cancellation Before Dispatch

Orders that have not yet been dispatched may be eligible for cancellation.

  • Customers can submit a cancellation request before dispatch.

  • Our team will verify the current order status.

  • Once the cancellation is approved, the order will not be shipped.

  • If payment has already been completed, an eligible refund will be initiated through the original payment method.

3. Cancellation After Dispatch

Once an order has been dispatched, handed over to the courier partner or is out for delivery, cancellation may not be accepted through the standard cancellation process.

Customers are requested to contact our support team for assistance in such situations.

Any applicable return, refund or other remedy will be handled according to our Return & Refund Policy and applicable consumer protection laws.

4. Cancellation by Namaste Anna

In certain circumstances, Namaste Anna may need to cancel an order due to:

  • Product unavailability or stock-related issues.

  • Incorrect or incomplete delivery information.

  • Delivery location not being serviceable.

  • Payment verification issues.

  • Unexpected operational or transportation difficulties.

If we cancel an order after receiving payment, an eligible refund will be initiated through the original payment method.

Customers will be informed about the cancellation through their registered contact details.

5. Refund for Cancelled Orders

If a cancellation request is approved and payment has already been received:

  • The applicable refund will be initiated to the original payment method.

  • Refund processing will begin after cancellation approval.

  • The time taken for the refund to reflect depends on the payment gateway and banking institution.

  • Customers will be notified once the refund has been initiated.

For Cash on Delivery orders, no payment refund is applicable if the order has not been paid for.

6. How to Request an Order Cancellation

Customers can request order cancellation by contacting our support team through the following details:

Please provide:

  • Order ID or order number.

  • Full Name.

  • Registered Mobile Number.

  • Email Address.

  • Reason for Cancellation.

Our team will review the request and provide an update regarding the cancellation status.

7. Contact Us

For order cancellation requests or assistance, please contact:

Brand: Namaste Anna
Company: Vasantha Rice Industries

Phone / WhatsApp: +91 98664 88522

Email: vasanthariceindustries@gmail.com

Business Address:

S Y No. 48 & 49, Settipalem, Itikyala, Vemulapally (M), Nalgonda District, Telangana – 508217.

FSSAI Licence: 13618008000119

GSTIN: 36AAHFV6985G1ZJ

8. Policy Updates

Namaste Anna reserves the right to update or modify this Cancellation Policy when necessary.

Any changes will be published on this page. Customers are encouraged to review this policy periodically.

Nothing in this policy limits any rights available to customers under applicable Indian consumer protection laws.

Thank you for choosing Namaste Anna.

Namaste Anna – The Goodness of Rice, The Taste of Tradition.