Effective Date: November 2026
Welcome to Namaste Anna, a premium rice brand operated by Vasantha Rice Industries, Telangana, India. By accessing or using our website and purchasing products from us, you agree to comply with the following Terms & Conditions.
Please read these terms carefully before using our website or placing an order.
1. General Information
This website is owned and operated by Vasantha Rice Industries under the brand name Namaste Anna.
Our website provides information about our rice products and allows customers to browse available varieties, select pack sizes and place orders online.
By accessing this website, you confirm that you understand and agree to these Terms & Conditions.
2. Eligibility to Use the Website
By using our website, you confirm that:
You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse the website or interfere with its functionality.
3. Product Information
Namaste Anna offers different rice varieties, including:
JSR Lachkari Wada Kolam Jeera Rice
Kurnool Sona Masoori Rice
JSR Lachkari Wada Kolam Jeera Raw Rice
HMT Steam Rice
JSR Lachkari Wada Kolam Jeera Brown Rice
JSR Lachkari Wada Kolam Jeera Broken Rice
1121 Basmati Rice
We make reasonable efforts to display accurate product descriptions, photographs, packaging details and available pack sizes.
However, actual product packaging, appearance or presentation may vary slightly due to packaging updates or manufacturing requirements.
Customers are advised to review product specifications and selected pack sizes before placing an order.
4. Pricing and Payment
All product prices displayed on the website are in Indian Rupees (INR), unless otherwise specified.
Product prices are subject to change without prior notice.
Applicable taxes and shipping charges will be displayed during checkout.
The final payable amount will be shown before order confirmation.
Orders are subject to successful payment verification, where applicable.
Promotional offers and discounts may be subject to specific terms.
We accept payment methods made available through our authorised payment gateway, which may include UPI, debit cards, credit cards, net banking and other supported methods.
5. Order Placement and Confirmation
Customers can place orders by selecting their preferred rice variety, pack size and quantity and completing the checkout process.
After an order is placed:
An order confirmation may be sent through email or SMS.
Orders are subject to product availability.
Our team may contact customers if additional information is required.
Orders may be cancelled in certain circumstances, as explained in our Cancellation Policy.
An order confirmation does not guarantee dispatch if an unforeseen stock or operational issue arises.
6. Shipping and Delivery
Namaste Anna aims to deliver products to serviceable locations across India.
Our estimated delivery timelines are:
Same State: Approximately 2 days.
Other States: Approximately 3–5 working days.
Delivery timelines are estimates and may vary depending on the destination, courier availability, transportation conditions and other unforeseen circumstances.
Shipping charges depend on the total shipment weight, delivery location and courier service.
For additional details, customers should refer to our Shipping Policy.
7. Returns and Refunds
Customers are requested to inspect their products upon delivery.
If a product is received damaged, wet, defective or incorrect, customers should contact our support team within 48 hours of delivery.
Customers may be requested to provide:
Order number.
Product photographs.
Packaging photographs.
Unboxing video, wherever available.
Description of the issue.
Eligible complaints will be reviewed for replacement or refund according to our Return & Refund Policy and applicable consumer protection laws.
8. Order Cancellation
Customers may request cancellation before their order is dispatched.
Once an order has been dispatched or handed over to the courier partner, cancellation may not be possible through the standard cancellation process.
For complete information, please refer to our Cancellation Policy.
9. Customer Responsibilities
Customers are responsible for:
Providing accurate personal and delivery information.
Entering the correct delivery PIN code and address.
Selecting the correct product variety and pack size.
Maintaining the confidentiality of their account login details.
Using the website responsibly and lawfully.
Namaste Anna shall not be responsible for delivery issues arising from incorrect information supplied by customers, subject to applicable law.
10. Intellectual Property Rights
All website content, including text, photographs, product images, graphics, logos, brand elements and design materials, belongs to Namaste Anna, Vasantha Rice Industries or their respective authorised owners.
No content from this website may be copied, reproduced, distributed, modified or used commercially without prior written permission from the rightful owner.
11. Website Availability
We aim to keep our website accessible and operational.
However, temporary interruptions may occur due to:
Website maintenance.
Technical issues.
Server problems.
Security updates.
Other circumstances beyond our reasonable control.
We reserve the right to modify, suspend or discontinue any website feature when necessary.
12. Limitation of Liability
Namaste Anna shall make reasonable efforts to provide accurate product information and reliable website services.
However, we shall not be liable for indirect or consequential losses arising from temporary website interruptions, courier delays or circumstances beyond our reasonable control, to the extent permitted by applicable law.
Nothing in these Terms & Conditions excludes or limits any consumer rights or liabilities that cannot legally be excluded under applicable Indian laws.
13. Privacy and Personal Information
Customer information collected through our website is handled according to our Privacy Policy.
Personal information may be used for order processing, payment verification, delivery coordination, customer support and other legitimate business purposes.
For more information, customers should review our Privacy Policy.
14. Third-Party Services
Our website may use third-party services such as:
Payment gateways.
Shipping and courier partners.
Website analytics services.
Communication and notification services.
These services may operate under their own terms and privacy policies.
Namaste Anna is not responsible for the independent policies or practices of third-party service providers, subject to applicable law.
15. Changes to Terms & Conditions
Namaste Anna reserves the right to revise or update these Terms & Conditions whenever necessary.
Updated terms will be published on this page along with the revised effective date.
Customers are encouraged to review this page periodically to remain informed about any changes.
16. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes arising from the use of this website or the purchase of products shall be addressed in accordance with applicable Indian laws and the jurisdiction of competent courts.
Nothing in this clause limits any statutory rights or remedies available to consumers.
17. Contact Information
For questions, concerns or assistance regarding these Terms & Conditions, please contact us:
Brand Name: Namaste Anna
Company Name: Vasantha Rice Industries
Contact Person: Santosh Reddy
Business Address:
S Y No. 48 & 49, Settipalem, Itikyala, Vemulapally (M), Nalgonda District, Telangana – 508217.
Phone / WhatsApp: +91 98664 88522
Email: vasanthariceindustries@gmail.com
GSTIN: 36AAHFV6985G1ZJ
FSSAI Licence: 13618008000119
MSME Udyam: UDYAM-TS-07-0012191
Thank you for choosing Namaste Anna.
Namaste Anna – The Goodness of Rice, The Taste of Tradition.