Effective Date: November 2026

At Namaste Anna, a brand of Vasantha Rice Industries, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect the following information:

Personal Information

  • Full name

  • Mobile number and email address

  • Billing and shipping address

  • Account login details

  • Information you provide through contact forms or customer support communications

Order Information

  • Products purchased

  • Selected product quantities and pack sizes

  • Order history and transaction details

  • Delivery and shipping information

Payment Information

Payments may be processed through third-party payment gateways. We do not intend to store your complete debit card, credit card, UPI PIN or banking passwords on our website. Payment information is handled according to the privacy and security practices of the respective payment provider.

Technical Information

We may automatically collect certain technical information, including IP address, browser type, device information, website usage data and pages visited.

2. How We Use Your Information

We may use the collected information to:

  • Process, confirm and deliver your orders.

  • Manage your customer account.

  • Communicate order updates, invoices and delivery information.

  • Respond to inquiries, complaints and customer support requests.

  • Process eligible cancellations, returns and refunds.

  • Improve our website, products and shopping experience.

  • Maintain business, accounting and transaction records.

  • Detect and prevent fraudulent or unauthorized activities.

  • Send promotional updates where permitted by applicable law and your preferences.

  • Comply with applicable legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment gateway providers for secure payment processing.

  • Courier and logistics partners for order delivery.

  • Website hosting and technical service providers.

  • Website analytics and security service providers.

  • Government authorities or regulatory bodies when required by applicable law.

These parties may access only the information reasonably necessary to perform their respective services.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your shopping cart and preferences.

  • Maintain your login session.

  • Understand website traffic and visitor behaviour.

  • Improve website performance and functionality.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features, including shopping cart and checkout functionality.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, accounting, legal compliance and dispute resolution.

Certain transaction and business records may be retained for the period required under applicable laws and regulations.

7. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permitted.

  • Withdraw consent for certain communications or data processing activities.

  • Raise a concern regarding the use of your personal information.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services or other external platforms.

We are not responsible for the privacy policies, security practices or content of these external websites. We encourage you to review their respective privacy policies before sharing personal information.

9. Children’s Privacy

Our website and services are intended for general customers and are not specifically directed towards children.

We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that personal information has been collected improperly, we will take reasonable steps to address the matter.

10. Marketing Communications

We may send you information about our products, offers or updates where permitted by applicable law.

You may opt out of promotional communications at any time by using the unsubscribe option, where available, or by contacting us directly.

Please note that you may continue to receive essential service-related communications, such as order confirmations, payment updates and delivery notifications.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable legal requirements.

Any updates will be published on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Namaste Anna
A Brand of Vasantha Rice Industries
Contact Person: Santosh Reddy
Address: S Y No 48 & 49, Settipalem, Itikyala, Vemulapally (M), Nalgonda District, Telangana – 508217, India
Phone: +91 98664 88522
Email: vasanthariceindustries@gmail.com
GSTIN: 36AAHFV6985G1ZJ

We will make reasonable efforts to review and respond to privacy-related requests within the time required under applicable laws.